I have had an Xbox since not long after they first came out: back when ‘Xbox’ was the entire name of the console. I’ve been on the Xbox Live service nearly as long: over 16 years.

So it goes somewhat without saying that I wanted to get the latest iteration of the console: the Xbox Series X. Unfortunately the global chip shortage for ‘advanced’ technology components meant that getting one wasn’t so easy. The Xbox Series X was (and still is) very hard to come by: any that appeared online were bought up in seconds, and then offered for sale via Ebay or Amazon ‘resellers’ at several times their retail cost. I fought this battle for about six months in ever-increasing frustration.

I finally got an Xbox Series X in November via the ‘All Access’ program: more on that later. A month later I realized my fancy new console was defective. This is my story.

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