Microsoft is giving clearer and clearer signs that they really “get” the frustration and pain their complex and sometimes buggy software causes.  Their error reporting features within Windows XP have allowed Microsoft to reduce system problems significantly.  But what’s next?

If you believe this video, produced by Microsoft’s IT services group, then the next step is WE-SYP (We Share Your Pain). 

If truth be told, I take as much comfort from the fact that the Microsoft folks made this video, showing that they have a real sense of humour, as I do from any next generation error reporting/debugging solution.  Playfulness is important, arguably critical, to innovative thinking- and folks who don’t get that probably shouldn’t be working with computer software or any other creative endeavor.