Hello, Connie, and welcome to my blog! Don’t feel too bad about the Neptune- sure, some research might have saved you some frustration, but your comment about history with the brand is pretty typical. For decades, Maytag meant quality: I grew up with the idea that Maytag was the brand to get if I could ever afford it. But in a few years, starting around 2000, they threw all of that away.

I’m sorry to hear about the problems you’ve had with service. Six months to get a replacement part for a two year old dryer is horrible: I guess the Maytag repairman must be really lonely these days due to lack of parts to perform his work 🙂

In any case, I hope you get a solution worked out- in my case, the age of our washer/dryer made the right solution pretty obvious. I expected 15 years out of the pair, but from the research I’ve done we were really lucky to get eight… two years (like in your case)- I’d be chasing the warranty, just like you are.