Hi Kelly,
Sorry to hear about your Maytag Neptune washer. There are thousands who share your grief regarding the door latch wax motor. What happens is the machine will stop spinning because the door latch will fail to lock. Deep inside it is caused by the mechanism that locks the door. The wax motor will draw too much current and damage the control board by nurning A resistor (R11) and a triac (Q6).

However, if Neptune owners know to replace the wax motor they can prevent the control board failure from happening. Please tell everyone you know about this fact. The Neptune’s also have a couple additional issues such as the moldy door boot and the reliability of the motor / motor control board. All three of these issues were involved in the clas action law suit a couple of years ago. See http://www.neptunewaxmotor.com for more Neptune information.

I just now started offering a bearing and seal kit for the Neptunes because when the bearings fail Maytag wants you to replace the whole outer tub for a service quote of around $900 or so. Why replace the whole outer tub? Just replace the bearings… See http://www.neptunebearing.com for the Neptune bearing kit information.